General enquiries
Phone: 1300 886 235 (Australia wide)
Phone: +61 2 3814 0290 (International)
Fax: 02 4925 3517
Email: [email protected]
General mail: PO Box 2185, Dangar NSW 2309
Accounts mail: PO Box 2155, Dangar NSW 2309
Calls to Crown land phone lines may be redirected to Service NSW following interactive Voice Response (IVR) screening if your enquiry relates to the following:
- Far West
- Waterfront Tenures
- Enclosure Permits
- Assistance in paying your account
- All other account enquiries
- Licence enquiries
- Roads Team (Grafton + Newcastle)
- Reserves and Reserves Trust
- Any other matter
- Lease enquiries
The Department of Planning, Housing and Infrastructure is a partner agency of Service NSW for the purpose of exercising Crown land customer service functions. Service NSW may collect and hold personal information when exercising functions on behalf of DPE. Personal information collected will also be held by DPE and you have a right of access or amendment. Please visit Privacy | Department of Planning, Housing and Infrastructure or Privacy statement | Service NSW for further information.
Complaints handling
If you have compliments, complaints, or general feedback about the services we provide, use the 'Your Feedback' widget on the right-hand side of the screen. Your feedback will be sent to the right team for action. We will acknowledge your feedback within three working days with more details.
Update your details
Changed your mailing address or other contact details recently? It’s important to let us know.
The easiest way to update your account details is to contact us via phone or email. You can also notify us online of changes to your current details or to verify your existing details.