Delivery status

We're making great strides in achieving the goals we've set in Crown land 2031. We've been laying the groundwork for big changes and future wins.

Our Crown land year in review reports provide an update on the work we've done and highlight the big gains we made during each financial year.

Crown land year in review 2024–25

Read what we achieved during 2024–25 financial year and where we are headed.

The First Action Plan status update as at 30 June 2025.

Action	Status	Update
1.1 Build and test a public value framework	Complete	We've developed a framework to show how Crown land is valued, measured, and used in decisions. We'll keep improving it as we learn more.
1.2 Develop a set of measures for reporting on the public value generated by the Crown estate	Complete	The first set of measures, as outlined in the value of Crown land infographic within Crown land year in review 2024–25 (PDF, 5.5 MB), will be expanded as our data grows.
1.3 Embed public value tools and instruments to support decision-making in the access and use of the Crown estate	In progress	We have developed and are now trialling new tools to evaluate the public value of different uses and management options for Crown land. This will help us better incorporate public value into our decisions.

Action	Status	Update
2.1 Work with Aboriginal people to create opportunities	Complete	We aim to support Aboriginal employment and grow Aboriginal businesses. The Department has updated its Aboriginal Procurement Strategy.
2.2 Establish policies and practices that recognise Aboriginal cultural heritage	Complete	We're recording Aboriginal sites in our asset register to better manage and protect them in partnership with Aboriginal people. Sites known to contain Aboriginal cultural heritage significance have been incorporated into our spatial asset register.
2.3 Deliver resources and training	Complete	We've improved our Crown land manager training to educate about Aboriginal land rights and connection to Country. This included updating materials, creating videos, and holding training sessions and workshops.

Action	Status	Update
3.1 Identify system and data improvements	Complete	We've created a strategy and framework to improve data transparency and access. A working group is enhancing data quality and availability for better customer experience and decision-making.
3.2 Improve integration with other systems	Complete	We've found ways to improve data integration and set up a register to track and prioritise projects. We'll prioritise based on business needs, budget, and resources.
3.3 Make more departmental data and spatial information accessible	Complete	We've increased the availability of data and spatial information for customers and stakeholders. Crown land data is now on the NSW Planning Portal, and a self-service webpage allows online searches and access. A data strategy guides ongoing improvements to share data better.

Action	Status	Update
4.1 Design and begin delivery of a prioritised asset management framework	Complete	We're using an asset management framework to guide investments and manage assets strategically. We're following our first Strategic Asset Management Plan for Crown land. A comprehensive asset register has been developed and implemented.
4.2 Develop strategies for investment in Crown land	Complete	We've developed a plan to work with partners and communities to unlock opportunities and maximise public value. This plan ensures Crown land assets and services provide appropriate returns to the people of NSW.
4.3 Develop a climate change adaptation plan	Complete	Our first Climate Change Adaptation Plan has been released. It outlines actions we will take to mitigate risks and adapt to climate change. The plan combines existing and new programs and aims to embed climate considerations in our decision-making.
4.4 Design and deliver training, tools and assistance programs for Crown land managers	Complete	We've provided tools and training materials to support Crown land managers. We've also reviewed our current manager network. The findings are now being used to guide how we better support them in the future.

Action	Status	Update
5.1 Develop and apply a strategy to optimise customer service	Complete	We've developed a customer service strategy to focus on customer needs. It was informed by a customer needs analysis, with insights from over 3,000 customers.
5.2 Review and reform customer transactions	Complete	We're partnering with Service NSW to streamline customer experience, with online forms, a new licensing matrix, and faster processing for permits and Crown road purchases.
5.3 Give customers clearer guidance	In progress	Next steps: We're improving our website structure and content to make it easier to access information. This work will continue under the Second Action Plan.
5.4 Contribute to regional tourism	Closed	Due to competing priorities, we have shifted our focus away from delivering a tourism strategy for Crown land. An action plan will now provide the foundations to ensure our activities support regional tourism.