A NSW Government website

Financial assistance

We understand that sometimes things don't always go to plan. Depending on your circumstances we can provide a range of concessions to help you to meet your financial obligations.

Financial assistance concessions

We understand at times our account holders experience financial hardship impacting on their ability to pay their account on time. We encourage you to contact us early to discuss your circumstances and eligibility for assistance.

Some options that may be available to you are:

  • Instalment plans - an agreement for repayments to be made over a specified term
  • Postponement - an agreement for payment to be made at a later date

Financial assistance concessions can be requested by submitting a payment extension request with supporting documentation where required.

For more information about financial assistance concessions, email [email protected]

View our Debt management policy (PDF, 268 KB) and Guideline (PDF, 398 KB).

Apply online

Billing frequency changes

You may request a change to the original billing date that will permanently change the due date for future payments of rent. For example, you may wish to be invoiced quarterly rather than annually.

Billing frequency changes can be requested by submitting a Billing frequency change request application and must be submitted at least eight weeks before the date you want the changes to be effective.

For more information about billing frequency changes, email [email protected]

Apply online

Rebates and waivers

Rebates or waivers from rent are available to individuals and organisations who meet certain eligibility criteria.

View our Financial concessions policy (PDF, 189 KB) and Guideline (PDF, 529 KB) for more information about eligibility.

To apply for a rebate, complete and return the application form that matches your circumstances. The application forms are below.

Waivers are considered on a case by case basis.

For more information about rebates or waivers from rent, email [email protected]

Rebate application forms

Communication licences

The government has adopted Independent Pricing and Regulatory Tribunal (IPART) recommendations for rebates for specified user groups that occupy communication sites located on Crown land. The eligibility and exclusions for these rebates are explained in the Guideline – Crown land financial concessions (PDF, 529 KB).

Apply online

Community groups

The community groups rebate supports organisations or groups whose primary purpose is to provide services or facilities for the general community, or their members, or users.

Apply online

Registered clubs

The registered clubs rebate gives a financial concession to clubs that are registered under the Registered Clubs Act 1976 and fall within the revenue thresholds outlined in the above party.

Apply online

Eligible pensioner

If you are an eligible pensioner who occupies your holding as your sole place of residence (or as an adjunct to that place of residence) and your holding is not used for any commercial purpose, you can apply for a rent rebate. Eligible pensioners are defined within the Local Government (General) Regulation 2005 (clause 134)

Apply online

Local councils

A local council whose holdings are used to provide facilities or services for the benefit of the general community, without charge or with only a token fee, may be entitled to a rebate on rent. This does not include those tenures used and occupied by councils for their general operational business, such as works depots and quarries.

Apply online

Rural Western Lands Leases—rehabilitation

If you are carrying out rehabilitation works on your rural Western Lands leasehold, you may be eligible to receive a rebate on your rent. Rebates are granted for the duration of the rehabilitation agreement approved by the department.

Download the Rural Western Lands leases—rehabilitation application form (PDF, 141 KB).

Refunds

The department may refund a previous payment, in whole or part. We will consider a refund at the request of the account holder but will generally only issue a refund where no other amounts are payable on related accounts.

To request a refund, email [email protected]

2022 NSW Floods – Flood support for Crown land users

Visit Flood information for Crown land lease, licence and permit holders to find out what steps to take if you have been affected by the 2022 NSW floods.