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Contact and complaints

We provide support to the community and interment industry. Our section about the industry has common questions and statistics regarding cemeteries and crematoria in NSW.

First contact the cemetery operator, (preferably in writing) to resolve the matter. If the issue is not resolved after contacting the cemetery operator, contact NSW Fair Trading on 13 32 20. Complaints can also be lodged online at NSW Fair Trading.

Where the complaints have not been resolved with the cemetery operator and/or there is evidence of a general issue, contact Cemeteries & Crematoria NSW.

Contact us

Cemeteries and Crematoria NSW can be contacted on:

Customer Service Standards

Our Customer Service Standards, outlines our vision, purpose, priorities and standards. Download our Customer Service Standards (PDF, 224.44 KB).

Complaints handling

We are committed to promptly addressing and resolving complaints concerning cemeteries and crematoria or our service.

Our complaints management policy (PDF, 428.04 KB) outlines our approach to addressing complaints.

Complaints can be made via:

If raising a complaint via email or post, please include the following information in your correspondence:

  • Your name, contact details and a short summary of the issue, including the cemetery and/or crematoria operator and any actions previously taken by Cemeteries and Crematoria NSW relevant to your complaint
  • The names (if known) of any staff members involved in the issue
  • The action you are seeking in order to resolve the complaint, and the desired outcome - it is important that you explain this as clearly as possible, to ensure there are no misunderstandings
  • Any attachments (email attachments, photocopies or faxed documents) that may be of relevance to the issue

We will action your complaint as soon as possible, and we will send out an acknowledgement of your complaint within two working days.